Best Price Guarantee

What is the Best Price Guarantee?

If after confirming your reservation with STAY HOTELS (made directly on the website, via telephone, email or over the counter) you find a lower price elsewhere, there is no problem. We match the price and still offer you a 5% discount! The lowest rate can be claimed if found within 24 hours after your reservation and up to a maximum of 24 hours before the scheduled check in date, for the same hotel, date (s), length of stay, regime of stay, number of guests, type of room and currency used.

The Best Price Guarantee does not apply to Promotional Offers - such as the Non-Refundable Rate or Early Booking -, Special Partner Offers or Campaigns in place that grant an additional discount after confirming the reservation.

What are the procedures to be followed?

Send us an e-mail, containing the following information: full name, telephone contact, information of your reservation (hotel, reservation number, date (s) of stay, amount paid for the reservation with STAY HOTELS) and information of the best reservation found (value, website where you found the most competitive offer, screenshot with indication of all reservation information).

After verification by STAY HOTELS, we will send you, within 72 hours, an email to the address provided. If your order complies with all applicable conditions, you will benefit from the "Best Price Guarantee". If your request does not comply with the conditions, we will inform you of the reason (s) for refusal.

STAY HOTELS has the total right to modify or cancel, at any time and without prior notice, the terms and conditions governing the "Best Price Guarantee" offer.