Consumer Information

According to Decree-Law 144/2015 of 08 September, on the creation of mechanisms for out-of-court settlement of consumer disputes, customers may use various dispute arbitration centers according to the location of the different STAY HOTELS :

STAY HOTEL FARO CENTRO

In the event of a dispute, the consumer may use the CIMAAL - Consumer Information, Mediation and Arbitration Center for Consumer Conflicts of the Algarve, with its website at www.consumidoronline.pt and head office at Edifício Ninho de Empresas, Estrada da Penha, 3rd floor, room 26, 8005-131 Faro.

HOTEL ALMEDINA COIMBRA CENTRO

In the event of a dispute, the consumer may use the Consumer Conflict Arbitration Center of the District of Coimbra, with a website at www.centrodearbitragemdecoimbra.com and head office at Avenida Fernão Magalhães, no. 240, 1, 3000-172 Coimbra.

STAY HOTEL ÉVORA CENTER AND STAY HOTEL TORRES VEDRAS CENTRO

In the event of a dispute, the consumer may use the CNIACC - National Center for Consumer Conflict Information and Arbitration, with a website at www.arbitragemdeconsumo.org and head office at the University of Lisbon Law School, Campolide Campus, 1099-032 Lisbon .

STAY HOTEL GUIMARÃES CENTRO

In the event of a dispute, the consumer may use the Consumer Conflict Arbitration Center of Vale do Ave, with a website at www.triave.pt and head office at Rua Capitão Alfredo Guimarães, nº1, 4800-019 Guimarães.

For any question regarding out-of-court settlement of consumer disputes, please contact us by email geral@stayhotels.pt