--- title: Cancellation Policy url: https://stayportalcorporate-hotel.guestcentric.net/en/cancellation-policy language: en is_homepage: false hotel: Stay Hotels city: Porto country: Portugal phone: "+351 220 150 658" email: geral@stayhotels.pt --- [Hotel Logo](/en/) - [Home](/en/) - [Search Hotels](/en/search.v01.php) - [Destinations](/en/map.v01.php) - [Promotions](/en/promotions) - [Vouchers](https://secure.guestcentric.net/api/bg/book.php?apikey=441010485021120c34b93be53dcf03d0&products=true) - [en](/en/cancellation-policy) - [pt](/politica-de-cancelamento) - [es](/es/politica-de-cancelacion) ### Find the STAY HOTEL for your stay 12 city hotels from North to South of the country. Whether for business or leisure, we inspire each guest to experience the best cultural experience in every city! [Back to Portal](https://www.stayhotels.pt/en/) [#### Guimarães Centro ### Guimarães Centro Visit Website](https://www.stayhotels.pt/guimaraes-centro/en/) [#### Porto Centro Trindade ### Porto Centro Trindade Visit Website](https://www.stayhotels.pt/porto-centro-trindade/en/) [#### Porto Centro Antas ### Porto Centro Antas Visit Website](https://www.stayhotels.pt/stayhotelportocentroantas/en/) [#### Leiria Centro ### leiria Centro Visit Website](https://www.stayhotels.pt/stayhotelleiriacentro/en/) [#### Grand Hotel Paris ### Grand Hotel Paris Visit Website](https://www.stayhotels.pt/grandehotelparis/en/) [#### Porto Aeroporto ### Porto Aeroporto Visit Website](https://www.stayhotels.pt/stayhotelhotelportoaeroporto/en/) [#### Coimbra Centro ### Coimbra Centro Visit Website](https://www.stayhotels.pt/coimbra-centro/en/) [#### Torres Vedras Centro ### Torres Vedras Centro Visit Website](https://www.stayhotels.pt/torres-vedras-centro/en/) [#### Lisboa Centro Saldanha ### Lisboa Centro Saldanha Visit Website](https://www.stayhotels.pt/stayhotellisboacentrosaldanha/en/) [#### Lisboa Centro Chiado ### Lisboa Centro Chiado Visit Website](https://www.stayhotels.pt/stayhotellisboacentrochiado/en/) [#### Lisboa Aeroporto ### Lisboa Aeroporto Visit Website](https://www.stayhotels.pt/stayhotellisboaaeroporto/en/) [#### Lisboa Vasco da Gama ### Lisboa Vasco da Gama Visit Website](https://www.stayhotels.pt/stayhotellisboavascodagama/en/) [#### Évora Centro ### Évora Centro Visit Website](https://www.stayhotels.pt/evora-centro/en/) [#### Faro Centro ### Faro Centro Visit Website](https://www.stayhotels.pt/faro-centro/en/) Scroll # Cancellation Policy In accordance with our cancellation policy, a reservation at STAY HOTELS is guaranteed until 7 pm on the day of arrival and can be canceled until that time at no extra charge. After 7 pm, the first night's prepayment or credit card details are required as a guarantee. If there is a credit card associated with the reservation, it is guaranteed regardless of the arrival time and in case of cancellation or no-show, the first night without breakfast is charged. When CUSTOMERS report the cancellation of their reservation between 7 pm and 12 am on the day of arrival, they may receive a credit equal to the amount charged for the first night's guarantee, for a period of 30 days, usable at any STAY HOTEL in a new reservation. ### Newsletters Subscribe to our newsletter and receive our news and exclusive offers. [Subscribe](hotel-subscribe.html/en/) Address [Rua Sá da Bandeira, 562 – 1º Esq., Porto](//maps.google.com?q=Rua+S%C3%A1+da+Bandeira%2C+562+%E2%80%93+1%C2%BA+Esq.,Porto,4000-431) Email [geral@stayhotels.pt](mailto:geral@stayhotels.pt) Download our app: [![App Store -Stay Hotels](/portal_stay_bin/app-store.jpg)](https://apps.apple.com/us/app/stay-hotels/id1587937787) [![Play Store - Stay Hotels](/portal_stay_bin/play-store.jpg)](https://play.google.com/store/apps/details?id=com.guestu.stayhotels) [![Powered by GuestCentric — Hotel Website & Booking Technology](https://static.guestcentric.net/cdn/wsbdev/wsbdev_bin/powered-gc.svg)](https://www.guestcentric.com/) --- ## Stay Hotels **Address:** Rua Sá da Bandeira, 562 – 1º Esq., Porto, 4000-431, Portugal **Phone:** +351 220 150 658 **Email:** [geral@stayhotels.pt](mailto:geral@stayhotels.pt)